Frequently Asked Questions
Everything you need to know about our premium culinary treasures.
How do you ensure the freshness of perishable items during shipping?
All perishable goods, such as fresh truffles and caviar, are shipped via overnight delivery in insulated temperature-controlled packaging with frozen gel packs to ensure they arrive in peak condition.
Where do you source your truffles and caviar?
We source our products directly from vetted foragers and sustainable farms globally, ranging from the forests of Alba and Périgord to responsible sturgeon ethical farms.
What is your return policy for food products?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or does not meet our quality standards, please contact us within 24 hours for a replacement or refund.
Do you offer wholesale pricing for restaurants?
Yes, Regalis Foods provides wholesale programs for culinary professionals. Please visit our 'Wholesale' page or contact our sales team to set up a professional account.
How should I store my fresh truffles once they arrive?
Fresh truffles should be wrapped in a dry paper towel, placed in a glass jar, and stored in the coolest part of your refrigerator. We recommend consuming them within 3 to 5 days for maximum aroma.
Can I track my order in real-time?
Absolutely. Once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your shipment's progress.