Returns & Exchanges
Due to the perishable nature of our premium truffles, caviar, and artisan ingredients, we are committed to ensuring every order arrives in peak condition. If your shipment is damaged or does not meet our quality standards, please contact us within 24 hours of delivery for a resolution.
Inspect Your Delivery
Upon arrival, immediately inspect all perishable items for temperature control and structural integrity to ensure they meet Regalis quality standards.
Document Issues
If you notice any discrepancies or damage, take clear photographs of the product and the original packaging as it arrived.
Contact Concierge
Email our support team within 24 hours of receipt with your order number and photo documentation to initiate a claim for a refund or replacement.
Resolution Review
Our team will review your request and, if approved, issue a credit or dispatch a fresh replacement shipment via overnight delivery.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing